What’s Next for Patient Experience Measurement?

Key Resources (listed chronologically, beginning with the most recent)

“Modernizing the HCAHPS Survey: Recommendations from Patient Experience Leaders.” Kahn, C., Salzberg, C., Foster, N., et al. Federation of American Hospitals, Association of American Medical Colleges, America’s Essential Hospitals, Catholic Health Association of the United States, and American Hospital Association. 2019. Print.

“The Next Generation of Measuring Patient Experience.” Kahn, C. and Salzberg, C. Health Affairs Blog. March 8, 2019. Available at http://allh.us/p4NE.

“HCAHPS: Patients’ Perspectives of Care Survey.” Center for Medicare and Medicaid Services. December 21, 2017. Available at http://allh.us/m67A.

“Measuring Quality for Person-Centered Accountable Care.” Event. Alliance for Health Policy. October 12, 2017. Available at http://allh.us/cEdY.

“Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches.” Tefera, L., Lehrman, W., and Conway, P. May 31, 2016. JAMA Network. Available at http://allh.us/anYR.

“Measuring the Patient Experience: Lessons from Other Industries.” Carrus, B., Cordina, J., Gretz, W., et al. McKinsey & Company. August 2015. Available at http://allh.us/qetH.

“How Does Patient Experience Fit Into the Overall Healthcare Picture?” Luxford, K. and Sutton, S. Patient Experience Journal. April 2014. Available at http://allh.us/pm6D.

Additional Resources (listed chronologically, beginning with the most recent)

“Modernizing CAHPS: The Time Has Come.” Quality Reviews (blog). July 19, 2019. Available at http://allh.us/fKnb.

“It’s Time to Modernize HCAHPS Around Experiences.” Haufe, S. Qualtrics (blog). July 9, 2019. Available at http://allh.us/4Gtr.

“Linking Practice Adoption of Patient Engagement Strategies and Relational Coordination to Patient-Reported Outcomes in Accountable Care Organizations.” Rodriguez, H., Ying Poon, B., Wang, E., et al. The Milbank Quarterly. June, 2019. Available at http://allh.us/Av4N.

“How is Patient Involvement Measured in Patient Centeredness Scales for Health Professionals? A Systematic Review of their Measurement Properties and Content.” Ree, E., Wiig, S., Manser, T., et al. BMC Health Services Research. January 8, 2019. Available at http://allh.us/DacQ.

“Health Care in America: The Experience of People with Serious Illness.” Schneider, E., Abrams, M., Shah, A., et al. The Commonwealth Fund. October, 2018. Available at http://allh.us/DBNV.

“Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys.” Holt, J. Journal of Patient Experience. August 12, 2018. Available at http://allh.us/mJVf.

“The Unexpested Impact of Patient Experience on Hospital Margins.” Greenberg, B., Goldman, J., and Pesesky, M. The Bridge (blog). Advisory Board. February 2, 2018. Available at http://allh.us/NagB.

“CMS HCAHPS Patient Experience Star Rating.” Advisory Board. 2018. Available at http://allh.us/HNwp.

“Value-Based Purchasing: Four Need-to-Know Domains for 2018.” Brown, B. Health Catalyst. 2018. Available at http://allh.us/TeUa.

“Adding Individual Insights to the Patient Experience Toolkit.” Rosen, P. NEJM Catalyst. October 12, 2017. Available at http://allh.us/rMfG.

“The Top Five Recommendations for Improving the Patient Experience.” Merkley, K., and Bickmore, A. Health Catalyst. 2017. Available at http://allh.us/MWGA.

“The Value of Patient Experience: Hospitals with Better Patient-Reported Experience Perform Better Financially.” Deloitte. 2016. Available at http://allh.us/X3Ar.

“Accelerating Improvement and Narrowing Gaps: Trends in Patients’ Experiences with Hospital Care Reflected in HCAHPS Public Reporting.” Elliot, M., Cohea, C., Lehrman, W., et al. Health Services Research. December 2015. Available at http://allh.us/9fqD.

“Patient Satisfaction Reporting and Its Implication for Patient Care.” Mehta, S. AMA Journal of Ethics. July 2015. Available at http://allh.us/dQPk.

“Evaluation and Measurement of Patient Experience.” Lavela, S. and Gallan, A. Patient Experience Journal. 2014. Available at http://allh.us/mdvw.

“Centered Around You – Hennepin County Medical Center.” Video. HennepinHealthcare. April 16, 2013. Available at http://allh.us/wGQu.