What’s Next for Patient Experience Measurement?

12:00 p.m. – 12:10 p.m.     Welcome and Introductions

  • Sarah J. Dash, MPH
    President and Chief Executive Officer, Alliance for Health Policy
  • Chip Kahn, MPH
    President and Chief Executive Officer, Federation of American Hospitals

12:10 p.m. – 1:00 p.m.       Panelist Opening Remarks

  • Mary Tinetti, M.D.
    Gladys Philips Crofoot Professor of Medicine and Public Health and Chief of Geriatrics, Yale School of Medicine
  • Shantanu Agrawal, M.D., M.Phil.
    President and Chief Executive Officer, National Quality Forum
  • Bill McInturff
    Partner and Co-Founder, Public Opinion Strategies
  • Sheila Delaney Moroney, MPH
    Patient Experience Officer and Senior Director of Person-Centered Programs and Services, Hennepin Healthcare

  • Denise Durgin Maloney, ACC
    Executive Coach, Back Bay Leadership; Co-Chair, Global Patient and Family Advisory Board, The Beryl Institute

1:00 p.m. – 1:30 p.m.         Question and Answer Session