What’s Next for Patient Experience Measurement?

Dirksen Senate Office Building, G-50

Lunch will be available at 11:45 a.m.

Public Briefing

It has become evident to many in the health policy community that the delivery of truly patient-centered care depends on eliciting, and acting upon, meaningful feedback from patients and families. It was only a decade ago that patient experience of hospital care was first routinely publicly reported via the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS survey. These metrics have become increasingly incorporated into Medicare value-based payment assessments. This congressional briefing will explored the status of patient experience measurement as the health care system continues to evolve towards a greater focus on value.  

Learning Goals

  • The rationale for measuring patient experience in the health care system;
  • The role of HCAHPS, and other patient experience measures, in value based purchasing arrangements; and
  • Opportunities to better align measures with today’s understanding of patient experience.


Bill McInturff
Partner and Co-founder, Public Opinion Strategies

Mary Tinetti, M.D.
Gladys Phillips Crofoot Professor of Medicine (Geriatrics); Professor in the Institution for Social and Policy Studies; Section Chief, Geriatrics, Yale University

Sheila Delaney Moroney, MPH
 Patient Experience Officer and Senior Director of Person-Centered Care Programs and Services, Hennepin Health Care

Denise Durgin Maloney, ACC
Co-Chair, Global Patient Family Advisory Board, Beryl Institute

Shantanu Agrawal, M.D.
President and Chief Executive Officer, National Quality Forum

Sarah J. Dash, MPH 
President and CEO, Alliance for Health Policy (Moderator)





This briefing was made possible with support from the Federation of American Hospitals.