Day 3: Co-Designing a Simpler System

Summit: Voice of the Patient

Keynote 3: “Are They Trustworthy?” – The Paradox of the Informed Patient

This keynote explored the history of distrust in science and medicine and its impact on patients. Dr. Griffith provided an overview of the presence and role of systemic bias in health care and the origins of distrust in medical institutions. He also highlighted strategies to rebuild trust with individual patients as well as communities to deliver equitable health care.

Speaker: Derek M. Griffith, Ph.D., Director, Institute for Research on Men’s Health, Associate Professor of Medicine, Health and Society, Vanderbilt University

Panel 3: Using the Patient Voice to Drive Systemic Change

This panel addressed how we collect and operationalize patient feedback to create patient-centered care at a systems level. Panelists examined how the patient voice is collected and used to drive a culture of patient-centeredness in health care, how successful models to create patient-centered care are tested and scaled, and how these models and initiatives are integrated into payment strategy and policy.


  • Hala H. Durrah, MTA, Patient Family Engagement Consultant & Founder, Patient Advocates Transforming Healthcare (PATH)
  • Sarah Hudson Scholle, MPH, DrPH, Vice President, Research & Analysis, National Committee for Quality Assurance
  • David Lansky, Ph.D., Senior Advisor, Pacific Business Group on Health
  • Robert Saunders, Ph.D., Research Director, Payment and Delivery Reform Duke-Margolis Center for Health Policy (moderator)

For the full Summit: Voice of the Patient event listing, click here.