Co-Designing with Communities: How Partnering with People Can Advance Better Health Across America

August 13, 2023
10:00 am-

10:50 am

10:00 a.m. – 10:50 a.m

The future of person-centered health care will depend on listening to the perspectives of individuals and communities about what they need to achieve their optimal health and well-being. But how do concepts like shared decision-making and community engagement work in practice? This panel explored how the authentic and intentional engagement of communities can advance solutions that work to optimize health and well-being and rebuild an ecosystem of trust. Panelists discussed time-tested and novel approaches for successfully engaging communities and building impactful community partnerships.

Summit Details

This panel is part of a larger summit event.

September 13, 2023

As the health care system grapples with unprecedented challenges post-pandemic – from workforce to supply chain shortages, from technological advances to continued health inequities and affordability challenges – will the future of the health care system meet the needs of real people and communities? When “people” become “patients,” what happens?...


Brandon G. Wilson, DrPH, MHA

Senior Director of Center for Community Engagement in Health Innovation, Community Catalyst
Brandon G. Wilson, DrPH, MHA is the Senior Director of Community Catalyst’s Center for Community Engagement in Health Innovation. The Center conducts community-based research to better understand how inequities in the US health system drive poor health outcomes for historically excluded communities and drives practice and policy strategies based on its findings. Dr. Wilson leads a dedicated team of health policy, research, and community engagement professionals who are driving people-centered financing and payment structures that are transparent, pay for value, are developed with communities; advocating for seamless integration of health and social supports that respond to the needs and preferences of communities; and, provides training and capacity building to health justice advocates to authentically and meaningfully engage in health system transformation and innovation decisions at federal, state and local levels. Previously, Dr. Wilson served as a senior public health advisor with the Centers for Medicare and Medicaid Services (CMS), Office of Minority Health (OMH). Dr. Wilson led OMH’s efforts on sexual orientation and gender inclusion data collection, policy efforts in post-acute care settings, and social determinants of health; developing the business case for health equity; and a disability justice portfolio. In 2021, Dr. Wilson was recognized by CMS Administrator Seema Verma for collaboration and leadership in addressing health care accessibility and quality for people with disabilities considering the disparities exacerbated by the COVID-19 pandemic and for superior and unwavering support of the American people. At the CMS Innovation Center, Dr. Wilson led on the Accountable Health Communities Model and the Health Care Innovation Awards, and spearheaded its inaugural health equity working group, laying the foundation for the Center's health equity strategy. At the National Institutes of Health (NIH), Dr. Wilson led recruitment and retention efforts for increasing minority screening and enrollment in preventative and therapeutic vaccine clinical trials and participation in National Institute of Allergy and Infectious Diseases (NIAID)’s community advisory board. Dr. Wilson also directed projects regarding the culture of patient safety quality improvement for the NIH’s Clinical Center Office of the Director. In this role, Dr. Wilson was recognized by NIH Director Dr. Francis Collins for exceptional dedication and commitment in identifying a potential solution for a global infectious disease threat by advancing a malaria vaccine through a clinical trial and by NIAID Director Dr. Anthony Fauci for outstanding support of the Vaccine Research Center clinical studies. Dr. Wilson received a master’s degree in health systems management at George Mason University, and a Doctor of Public Health (DrPH) at Morgan State University. He holds faculty appointments at the University of North Carolina–Chapel Hill’s Gillings School of Global Public Health and Purdue University’s School of Health Sciences. His research interests include using patient-centered and indigenous models of care; health economics outcomes research; policy analysis; and community-based participatory and action research to eliminate health disparities and advance health equity in underserved and disinvested communities.

Clay Marsh, M.D.

Chancellor and Executive Dean for WVU Health Sciences, West Virginia University
Clay Marsh, MD, leads the academic health sciences center of West Virginia University – including five schools – dentistry, medicine, nursing, pharmacy, and public health – and numerous allied health programs and clinical operations around the state. A national leader in academic and personalized medicine and in pulmonary and critical care medicine, Dr. Marsh has concentrated his efforts in determining how to help individuals stay healthy and how to create ecosystems to make this easier. As West Virginia University’s chief health officer, Clay is focused on finding statewide solutions for health and well-being, while addressing the most vexing health challenges in West Virginia and throughout the world. He serves as the state’s lead representative and spokesperson, both nationally and internationally, in the areas of health, health education and academic medicine. In response to West Virginia’s health challenges, Gov. Jim Justice appointed Clay as COVID-19 czar in March 2020 and as an advisor to the West Virginia Department of Health and Human Resources in December 2022. Clay is a two-time graduate of West Virginia University, earning an undergraduate degree in biology in 1981 and a medical degree in 1985. Following medical school, Clay completed residency training in internal medicine; a research fellowship in pulmonary and critical care; a chief resident appointment in internal medicine; a fellowship in pulmonary and critical care medicine; and an extension research fellowship in pulmonary and critical care – all at Ohio State University. He served as a faculty member and administrator at Ohio State University from 1993 until his appointment at West Virginia University in 2015. During that time, he held a wide range of teaching, clinical, research and administrative roles at the Wexner Medical Center and College of Medicine, served as director of the Critical Care Institute and led its nationally recognized program in personalized medicine.

Mai Pham, M.D., MPH

President and CEO, Institute for Exceptional Care
Hoangmai (Mai) H. Pham is President of Institute for Exceptional Care, a non-profit dedicated to transforming healthcare for people with intellectual and developmental disabilities. Dr. Pham is a general internist and national health policy leader. She was Vice President at Anthem, responsible for value-based care initiatives. Prior to Anthem, Dr. Pham served as Chief Innovation Officer at the Center for Medicare and Medicaid Innovation, where she was a founding official, and the architect of foundational programs on accountable care organizations and primary care. Dr. Pham has published extensively on provider payment policy and its intersection with health disparities, quality performance, provider behavior, and market trends. She serves on the boards of Atlantic Health System and the Coalition to Transform Advanced Care. She also serves on numerous advisory bodies including for the National Academy of Medicine, the National Advisory Council for the Agency on Healthcare Research and Quality, the Maryland Primary Care Program. Dr. Pham is most proud of mothering two sons, one of whom is autistic. Her clinical experience is grounded in primary care for underserved populations. She earned her A.B. from Harvard University, her M.D. from Temple University, and her M.P.H. from Johns Hopkins University where she was also a Robert Wood Johnson Clinical Scholar.

Christine Bechtel, M.A.

Co-Founder, X4 Health
Christine Bechtel is a nationally-known expert in health and social impact design, and the co-founder of X4 Health, a purpose-driven organization that specializes in complex problem solving, inside and outside of health care. Bechtel has spent her career shaping public policies and on-the-ground practices for improving key social sectors, with a particular focus building models for systems change. She has designed several national initiatives, including: ROCKit© a community-powered problem-solving model led by local officials that uses relational strategies and asset mapping to uncover new solutions to intractable issues like homelessness, mental health access for people in crisis and child care deserts. She also co-designed 3rd Conversation® a national initiative that rebuilds relationships in health care as the foundation of meaningful systems change. Bechtel’s previous positions include vice president at the National Partnership for Women & Families, the non-profit consumer organization that was the driving force behind laws such as the Family and Medical Leave Act. She co-founded the award-winning GetMyHealthData campaign, an initiative that helped consumers across the country access their medical records in electronic formats, based on public policies she helped draft as a consumer representative on a high profile Federal Advisory Committee. Bechtel also served as vice president of the eHealth Initiative (eHI) and as a senior research advisor at AARP, conducting public opinion studies on consumer attitudes regarding national health care policy issues. She also spent 18 months embedded in a local primary care practice as an expert in both organizational development and person- and family-centered care. Bechtel has served on a number of high-visibility boards and bodies, including the federal Health IT Policy Committee and the National Quality Forum’s Measures Application Partnership. She currently serves on a Board committee for AARP Services Inc. She has testified before Congress three times regarding federal Health IT laws and policies. Earlier in her career, Bechtel served as Director of Government Affairs for the American Health Quality Association where she helped state-based organizations and health care professionals improve care quality in communities across America. As the director of community development for Louisiana-based eQHealth Solutions, she was responsible for designing, implementing and overseeing innovative community-based projects to improve health care quality and reduce health disparities for older Americans in Louisiana. Bechtel began her career as a legislative associate for United States Senator Barbara A. Mikulski (D-MD), working on issues ranging from women’s health and stem cell research to Medicare and Social Security, and proofreading every piece of outgoing legislative mail. She holds a bachelor's degree in politics and public policy from Goucher College in Baltimore, Maryland and a master's degree in political management from George Washington University in Washington, D.C. An avid golfer, she splits her time between Montgomery County, Maryland and Fort Myers, Florida.