9:10 a.m. – 10:00 a.m.
Patient journey mapping offers an innovative approach to understanding how individuals experience the health care system. This panel explored the use of journey maps and other emerging human-centered design tools to advance a person-first health system. Panelists provided an overview of the challenges and opportunities for implementing patient journey mapping, lessons learned from private and public sector adoption, and how lawmakers can harness these tools in designing more person-centered health policy.
This panel is part of a larger summit event.