Providers are People Too: What it Takes to Support a Resilient and Thriving Health Care Workforce 

September 13, 2023
12:45 pm-

1:30 pm

12:45 pm. – 1:30 p.m.

A robust and diverse health care workforce is key to achieving a person-centered health system that humanizes both patients and providers. This panel delved into the challenges and opportunities our health system faces in building and maintaining a workforce that is not only adaptable but will thrive. Panelists discussed the impact of compassion fatigue and provider burnout heightened by the COVID-19 pandemic, policy and practical solutions for navigating ‘red tape’ in the health care system, and how integrated care and other innovative health care delivery can promote a more sustainable and person-centered health care workforce.

Summit Details

This panel is part of a larger summit event.

September 13, 2023

As the health care system grapples with unprecedented challenges post-pandemic – from workforce to supply chain shortages, from technological advances to continued health inequities and affordability challenges – will the future of the health care system meet the needs of real people and communities? When “people” become “patients,” what happens?...


Atul Grover, M.D., Ph.D.

Executive Director of the Association of American Medical Colleges Research and Action Institute, Association of American Medical Colleges
Atul Grover, MD, PhD, is the inaugural executive director of the AAMC Research and Action Institute. The institute convenes national experts to examine the most critical issues affecting the missions and institutions of academic medicine; develop policy and programmatic solutions; and harness member medical schools, teaching hospitals and academic health systems, and academic societies to test, validate, and scale effective change. Dr. Grover is an internal medicine physician, health services researcher, and nationally recognized expert in health policy. Dr. Grover joined the AAMC as the associate director for the Center for Workforce Studies in 2005, where he managed research activity and directed externally funded workforce studies. He became a director of government relations and health care affairs in 2007 and served as the association’s chief public policy officer from 2011 to 2016. From 2016 to 2020, he served as executive vice president, where he provided strategic leadership in the areas of medical education, academic affairs, health care affairs, scientific affairs, learning and leadership programming, diversity and inclusion, public policy, and communications. Previously, Dr. Grover held positions in health care finance and applied economics consulting and worked with the U.S. Public Health Service, Health Resources and Service Administration National Center for Health Workforce Analysis. Dr. Grover earned his medical degree from the George Washington University School of Medicine and Health Sciences (GW SMHS) and his doctorate in health and public policy from Johns Hopkins University (JHU) Bloomberg School of Public Health. Dr. Grover holds faculty appointments at GW SHMS and JHU Bloomberg School of Public Health.

Gay Landstrom, Ph.D., R.N.

Senior Vice President and Chief Nursing Officer, Trinity Health
Gay L. Landstrom is Senior Vice President & Chief Nursing Officer for Trinity Health, a national health system headquartered in Livonia, MI, with 90 acute care hospitals, 100+ continuing care locations, and numerous ambulatory clinical practice sites. Prior to returning to Trinity Health, Dr. Landstrom served as the Market Chief Nursing Officer for Ascension Michigan, the Executive Vice President and Chief Nursing Officer for Dartmouth-Hitchcock Health system in New Hampshire and Vermont, and the System Chief Nursing Officer for Trinity Health prior to 2014. Dr. Landstrom additionally served as the Interim Chief Executive Officer of Dartmouth-Hitchcock’s Mt. Ascutney Hospital & Health Center in Windsor, VT. Under her leadership, nursing professional practice has been hallmarked by outstanding quality and safety, leadership development, evidence-based practice and the expansion of staff empowerment models. Dr. Landstrom has served as an Appraiser for the Magnet Program Office of the American Nurses Credentialing Center since 2006. Dr. Landstrom currently serves as a Board Advisor on the Hallmark Health Board. She was recently named an inaugural Fellow of the American Organization for Nursing Leadership. Her membership in national and international organizations include: Sigma Theta Tau International, American College of Healthcare Executives, International Coaching Federation, Association for Leadership Science in Nursing, and the Michigan Organization of Nurse Leaders, where she has served as President. Dr. Landstrom received her bachelor's degree in nursing from Rush University in Chicago, her master's degree in nursing administration from the University of Illinois at Chicago, and her PhD in Nursing from the University of Michigan. Her research interests include missed nursing care, safety climate, staffing effectiveness, and implementation science.

Kedar Mate, M.D.

President and CEO, Institute for Healthcare Improvement
Kedar Mate, MD, is the President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI) and a member of the faculty at Weill Cornell Medical College. Dr. Mate’s scholarly work has focused on health care quality, strategies for achieving large-scale change, and approaches to improving health equity and value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. Dr. Mate is widely published, serves on multiple health system and healthcare technology Boards, and has received multiple honors including serving as a Soros Fellow, a Fulbright Specialist, and an Aspen Institute Health Innovators Fellow. He graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on twitter at @KedarMate.

Patricia (Polly) Pittman, Ph.D.

Professor of Health Policy and Management, George Washington University
Patricia (Polly) Pittman is the Fitzhugh Mullan Professor of Health Workforce Equity at the Milken Institute School of Public Health, George Washington University, and director of the Mullan Institute for Health Workforce Equity. Professor Pittman built an extensive research enterprise focusing on policies that enable the health workforce to better address health equity, including protection of labor rights of health workers themselves. Her current portfolio includes directing a HRSA-supported Health Workforce Research Center and co-principal investigator for the National Technical Assistance Center to Address workforce Burnout (renamed the “Workplace Change Collaborative”), as well as several foundation-supported grants.